4 Minutes will show you how to inventory and sell your transferable skills

Here we show your technique of how you are "good with people" On the previous page (Client Relations - Quantity) we showed how to add up the number of clients and customers that you have served.

It came to "Served 207,000 people."

Now you will explain how you deal with clients. What is your attitude? What works?

Normally this would be an very difficult exercise. Describing in detail how you use one skill is a job. To do it for your fifteen to thirty skills is a major piece of composition!!! We're here to help you!

We developed a multiple choice series of phrases that can be strung into a paragraph. Below is an example. Simply go down the list and choose what you see as the most comfortable expression of how you deal with people as clients. Highlight them with a yellow highlighter and then rank order them by priority to yourself. Then type them into a paragraph. So now you have told the employer how many people you served in your life, where you did it, and now you can describe (in a concise professional way) how you serve people.

SKILLS TECHNIQUES: first choose your techniques from the 4Minutes list and rank order according to their importance on the left side

2	go the extra mile
8	honest, if I don't know the answer, say so
	treat clients as I would want to be treated
	the customer is always right
	the customer is right especially when he's wrong
7	high performance and response to client needs
4	find out what client needs - so I can serve the need
	empathize
	respond immediately
	take each client's problem seriously (because it is serious to them)
	have fun, humor
	remember client names and events
	I enjoy dealing with people
	customer is essential, earn the right to have them return
	ensure the customer has an experience consistent with what s/he's expecting
	treat clients questions seriously, to the client they are important
3	listen
	show that I like my work, it's contagious
	return client's call immediately
5	solve problems immediately and make client feel s/he is being responded to
1	friendly; treat clients as I would want to be treated
	ask questions to identify what the client really wants
	honest (if I don't know the answer, find it and get back to the client)
6	serve for the long term and make clients feel like coming back
	give my time: failure comes from being selfish with your time
	look customer in the eyes
	continuous challenge to create the proper perception the customer has of our business; how we execute our service dictates that

Description	Pages	ISBN	eVersion	Hardcopy
Transferable Skills Resume Kit Part 2	300	1-894591 -02-x	$50.00 Purchase	$197* Purchase

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Eliminate the techniques that you do not use (green). To see how it looks click here